"Everything was so efficient and professional."
- F.D., Ontario
Anytime you travel, it's good to know you have someone to call for help - whether you've lost your passport or need a legal referral. All CMI products are backed by the FrontierMEDEX travel assistance services.
Travel Assistance Services
- Pre-travel Information - Upon request, FrontierMEDEX will provide destination information covering weather, currency, and culture.
- Emergency Travel Arrangements - In the event of an illness or injury, FrontierMEDEX will make new reservations for airlines, hotels, and other travel services as needed.
- Transfer of Funds - Upon security funds from the traveler or their family, FrontierMEDEX will provide an emergency cash advance to the traveler.
- Assist in the Replacement of Lost or Stolen Travel Documents - Travelers can contact FrontierMEDEX for assistance in replacing passports, tickets, and other important travel documents.
- Legal Referrals - Should a traveler require legal assistance, FrontierMEDEX will direct them to an attorney and assist in securing a bail bond.
- Translation Services - In an emergency, FrontierMEDEX can provide immediate translation services in a variety of languages. We can also provide referrals to local interpretation services.
- Message Transmittals - Travelers may send and receive emergency messages through FrontierMEDEX.
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Lyme Disease in China
When a young man was in China, he developed symptoms of Lyme Disease. His mother contacted CMI for a hospital referral. The FrontierMEDEX Emergency Response Center recommended a nearby hospital, which is a credentialed FrontierMEDEX Center of Excellence. The local physicians put him on antibiotics and the young man began to feel better. FrontierMEDEX continued to follow the case until the young man no longer needed our assistance.